FlexyNode - Recurring network instability affecting multiple nodes – Incident details

All systems operational

Recurring network instability affecting multiple nodes

Resolved
Partial outage
Started 15 days agoLasted about 10 hours

Affected

Sites

Degraded performance from 7:36 AM to 5:47 PM

Website

Degraded performance from 7:36 AM to 5:47 PM

Gamepanel

Degraded performance from 7:36 AM to 5:47 PM

Game Servers

Degraded performance from 7:36 AM to 5:47 PM

GameNode 01

Degraded performance from 7:36 AM to 5:47 PM

GameNode 02

Degraded performance from 7:36 AM to 5:47 PM

Updates
  • Resolved
    UTC
    Resolved

    The cabling fault has been corrected by a datacentre specialist and connectivity has fully stabilized. All affected nodes are back online and operating normally. We’ll continue to keep an eye on things, but the issue is now resolved. Thanks for your patience.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We’ve identified the cause of the instability. Our network provider found a cabling fault on their side that was causing an unstable connection to our nodes. The nodes stayed online throughout, but connectivity was flapping. Our provider is correcting the cabling as soon as possible, and the connection should stabilize as they complete the work. We’ll confirm once everything is fully recovered.

  • Investigating
    UTC
    Investigating

    We are currently experiencing intermittent network instability affecting several nodes in our BIT (Ede) location. Over the past hour, multiple systems including BIT-1, BIT-2C, and GameNode 01 have gone down and recovered repeatedly, which points to an underlying network issue rather than isolated hardware failures.

    Affected services may experience connectivity loss, latency, or brief unavailability. We have already contacted our network provider and are working with them to identify the root cause and stabilize the network.

    We will post updates as we learn more. Thank you for your patience.